Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with WebScents. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders are not typically processed or shipped on weekends or major holidays. During periods of high order volume, promotions, or holidays, processing may take longer.

Once your order has been shipped, you will receive tracking information when available.
Shipping Rates

Shipping costs are calculated at checkout based on factors such as the shipping destination, package weight, package dimensions, and available shipping service.

Available shipping options and their associated costs will be displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are estimates rather than guarantees.

Once an order has been handed over to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the customer requests that the order be shipped again.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, WebScents is not responsible for delays, loss, or theft caused by the shipping carrier or after delivery to the address provided by the customer.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. We may assist with contacting the carrier when possible, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered.

Damaged Packages or Products

If your order arrives damaged, leaking, or otherwise defective, please contact us as soon as possible at Webscnets.co@gmail.com.
Please include your order number and clear photographs of the damaged product and packaging. We will review the issue and determine an appropriate resolution.

Shipping Questions

If you have questions about your order or shipping, please contact us at:
Webscents.co@gmail.com