Terms & Conditions

Last Updated: September 1, 2026

Welcome to WebScents. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions and our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Our Products

[Business Name] sells fragrance products, including fragrance decants in various sizes.

Our decants are portions of fragrance transferred from the original fragrance bottle into smaller containers for individual purchase.

Product descriptions, images, sizes, and availability are provided to the best of our ability. Minor differences in packaging, labeling, color, or appearance may occur.

2. Product Use and Safety

Our fragrance products are intended for external use only.

Customers are responsible for reviewing product information and determining whether a fragrance is appropriate for their individual needs or sensitivities.

Discontinue use if irritation or an adverse reaction occurs. WebScents is not responsible for reactions resulting from a customer's individual sensitivity, misuse of a product, or failure to follow appropriate product-use precautions, except where liability cannot legally be excluded or limited.

3. Orders

By placing an order through our website, you agree that the information you provide is accurate and complete.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:

• Suspected fraud or unauthorized activity

• Incorrect pricing or product information

• Inventory errors

• Unusual or potentially abusive purchasing activity

• Repeated abuse of our customer-service or refund policies

• Other circumstances where fulfilling the order would be impractical or unlawful
   

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.

4. Pricing and Availability

We make reasonable efforts to ensure that product prices, descriptions, and availability displayed on our website are accurate. However, errors may occasionally occur.

We reserve the right to correct pricing, description, inventory, or availability errors and to cancel orders affected by such errors when appropriate.

Prices may change at any time without prior notice. Changes will not affect orders that have already been properly accepted and paid for, except where required to correct an error or comply with applicable law.

5. Payments

Payments are processed through the payment methods and payment providers made available through our website.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not intentionally store complete credit or debit card information on our own systems.

6. Shipping

Shipping costs and available shipping options are calculated at checkout based on factors such as destination, package weight, package dimensions, and available shipping services.

Processing times, shipping estimates, tracking information, delays, lost packages, and other shipping matters are addressed in our Shipping Policy.

Our shipping practices will comply with applicable laws and regulations. Where we provide a specific shipping timeframe, we will make reasonable efforts to meet that timeframe. Federal law may impose additional requirements when an advertised shipping timeframe cannot be met.

7. Returns and Refunds

All fragrance and decant purchases are final sale, except where an issue is caused by an error on our part or where a refund or other remedy is required by applicable law.

We do not accept returns or provide refunds because a customer:

• Changes their mind

• Does not like a fragrance

• Ordered the wrong fragrance

• Ordered the wrong size

• No longer wants the product

• Has opened or used the product
   

For missing, incorrect, damaged, or defective orders, please refer to our Return & Refund Policy.

8. Missing or Incorrect Items

If we make a mistake when fulfilling your order, such as sending the wrong fragrance, wrong size, wrong quantity, or omitting an item, please contact us within the timeframe stated in our Return & Refund Policy.

We may request photographs, order information, packaging information, or other documentation to verify a claim.

We reserve the right to investigate claims before issuing a replacement or refund.

9. Damaged or Leaking Products

If a product arrives broken, damaged, or leaking, you must contact us within the timeframe specified in our Return & Refund Policy.

We may request photographs of the product, packaging, shipping box, and other relevant information.

Customers should retain damaged products and packaging until the claim has been reviewed, as the shipping carrier may require them for an investigation or claim.

Claims may be denied when the available information does not reasonably support the claimed damage or when we determine that a claim is fraudulent or abusive.

10. Fraudulent or Abusive Activity

We take fraudulent and abusive activity seriously.

We reserve the right to investigate claims involving missing, damaged, incorrect, or allegedly defective products.

We may deny claims that we reasonably determine to be fraudulent, unsupported, intentionally misleading, or abusive.

We may also restrict or refuse future orders from customers who repeatedly abuse our policies, submit fraudulent claims, engage in payment fraud, or otherwise misuse our website or services.

Nothing in this section limits any rights or remedies available to us under applicable law.

11. Chargebacks and Payment Disputes

Customers should contact us before initiating a payment dispute when there is an issue with an order so that we have an opportunity to investigate and resolve the matter.
If a customer initiates a chargeback or payment dispute, we reserve the right to provide the payment processor or financial institution with relevant transaction information and documentation, including order details, shipping information, tracking information, customer communications, and fulfillment records.

Nothing in this section prevents a customer from exercising rights that cannot legally be waived.

12. Website Use

You agree not to use our website to:

• Commit fraud or engage in unlawful activity

• Attempt to interfere with the operation or security of the website

• Gain unauthorized access to accounts, systems, or data

• Use automated systems to abuse or disrupt the website

• Submit false or misleading information

• Engage in activity that could damage our business or other customers
   

We reserve the right to restrict or terminate access to the website when reasonably necessary.

13. Third-Party Services

Our website may use third-party services for functions such as payment processing, website hosting, analytics, shipping, email communications, and other business operations.

Your use of third-party services may also be subject to those providers' own terms and policies.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

We may temporarily modify, suspend, or discontinue portions of the website when necessary for maintenance, security, updates, or other business reasons.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be error-free or that every product will always be available.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, [Business Name] will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website or products.

Our liability will not be limited or excluded where applicable law prohibits such limitation or exclusion.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your misuse of our website, violation of these Terms, fraudulent activity, or violation of another person's rights.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page with a new "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions will be governed by the laws applicable to [State], United States, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

21. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of our website and purchases from WebScents, except where additional terms are expressly provided for a particular product or service.

22. Contact Us

If you have questions about these Terms & Conditions, an order, or our policies, please contact us at:

webscents.co@gmail.com